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How can we help you?

Get help with shipping, items, return & refund etc.

Frequently Asked Questions

How to return or exchange an item on Zadih?
Unfortunately, we do not offer exchanges at the moment, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for returns and refunds within 30 days from the purchase date

The few exceptions are for:

- Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.

- Items specifically labeled as non-returnable.

- Items on special offer/discount.

- Under garments & socks

My tracking info says my package was delivered, but I haven't received it.
Don't worry-if you haven't received your package, there are a few things that we can do:

-Verify your shipping address. Go to the "My orders" page on zadih.com to confirm your order's shipping details.

- If the address is confirmed, most packages are usually found to be accidentally misplaced. Look around your mailbox or drop-off location to see if the courier left your package near your house, in your mailbox, in front of your garage, or on your lawn.

- Check if someone else accepted the package on your behalf. Ask your family, neighbors, or other household members to see if they accepted the delivery for you.

- Sometimes a package can be marked as delivered when the courier is able to arrive at your address, but fails to make the delivery when they aren't able to reach you. Please check your phone messages and emails to see if the carrier notified you of a failed attempted delivery.

-If there was a failed attempted delivery or you still aren't able to recover your package, the best thing to do is to contact the carrier directly. Please have your tracking number ready and refer to the numbers or website below to call your carrier for more information.

- Royal Mail: 03457 740 740

- Evri: https://www.evri.com/help-and-support/help-centre#/

- Yodel: 0344 755 0117

- UPS: 03457 877 877

- 4CUS: 1 877 993 4888

- FedEx: 44-3456-07-08-09

If you've tried the above steps but still can't find your package, please contact our customer service team for help.

What should I do if I am missing item(s) from my order?
There are two reasons why you may be missing items from your order.

1. Your order is overweight due to excess items.

For overweight orders, we may split the order and ship it out in multiple packages so that you get the other items in your order as quickly as possible. We will then ship out the remaining products as soon as they are processed.You can view details about your order in the 'Your orders' page of your Zadih account.

2. Items went missing during packing or transportation.

If you are missing an item from your order and it is not scheduled to be sent in another package, you may request a refund by contacting us through live chat or by filling up the Refund Form.

Why can't I find my order in my account?
We're sorry to know that you can't find your order.

Please contact us through Live Chat.

You will be asked to provide one of the following to find your orders.

1. Provide Order ID to find order

2. Provide phone number to find order

3. Provide email address to find order

4. Provide payment information to find order

How long does it take to get my refund?
Once Zadih issues your refund, please allow 5-14 business days (max. up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions.

We will send you an E-mail confirmation once your refund has issued.

What if I received an item damaged or not as described?
When you shop on Zadih, your orders are safe under the Zadih Purchase Protection Program which offers refunds for items that do not arrive, arrive damaged, or are not as described. You may be asked to send the item back before your refund can be issued. Please note that this amount may not match the full price of the items since sales taxes, shipping, used coupons and credit are taken into account.

To report an item as damaged or not as described, please follow the steps below to request your refund:

1. Sign into your account.

2. Find the relevant order under 'Your orders' and click 'Return/Refund'.

3. Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. You will have the option to choose from a variety of reasons including 'Defective item' or 'Item defective or doesn't work', or other reasons. If applicable, you may also upload photos and/or comments to further explain.

4. Confirm the return information, and click 'Submit'.

5. We will verify your return details and release your refund.'.

Is it safe to shop on Zadih? How will my information be used?
Zadih is a safe shopping website. We care about our customers' privacy and data security.

We can assure you that all of our payment links have PCI certifications. We work with major payment providers like Visa, Mastercard, PayPal, Apple Pay, and Google Pay, which all have stringent consumer protection policies and state-of-the-art technology in place to protect our customers' payment data.

We also describe in detail how we collect, use, and protect your personal information in our Privacy Policy, which can be found in Zadih's Privacy and Cookie Policy

Protecting Your Data and Transactions on Zadih

1. Advanced Security Protocols: Zadih employs advanced security measures to protect your personal and payment information. This includes the use of secure socket layer (SSL) technology to encrypt data during transmission.

2. PCI DSS Compliance: Our compliance with the Payment Card Industry Data Security Standard (PCI DSS) ensures that your card information is handled securely throughout every transaction.

3. Regular Security Audits: We conduct regular security audits and updates to stay ahead of potential threats, ensuring that your shopping experience is both safe and secure.

Tips for Safe Shopping on Zadih

1. Create a Strong Password: Use a unique and strong password for your Zadih account and update it regularly.

2. Monitor Your Account: Regularly check your account for any unauthorized activity and report any problems immediately.

Beware of Phishing Scams: Be cautious of emails or messages that ask for personal information or direct you to a website other than Zadih. Always verify the authenticity of such information.

Our Commitment to Your Privacy

1. Transparent Data Usage: Our Privacy Policy details how we collect and use your information.

2. No Unnecessary Data Sharing: We do not share your personal information with third-party merchandise partners on Zadih, ensuring your data remains confidential and secure.

3. Customer Consent and Control: You have control over your personal information. We seek your consent for any data processing and provide options to manage your privacy settings.

In Case of Concerns

1. Reporting Security Concerns: If you encounter any security concerns or suspicious activities, you can report them directly through our secure channels.

2. Customer Support Access: Our customer support team is always available to assist you with any queries or concerns about your safety and privacy.

Zadih's Safe Shopping Guarantee

1. Refund and Return Policies: In the rare event of an issue with your order, our comprehensive refund and return policies are in place to ensure your satisfaction.

2. Verification of merchandise partners: We rigorously verify all merchandise partners on Zadih to maintain a safe and trustworthy shopping website.

3. Secure Payment Processing: With secure payment processing, your transactions on Zadih are always protected.

Ensuring a Safe Shopping Experience

Shopping on Zadih is not just about finding great deals; it's also about feeling secure and protected. We continuously evolve our security measures to ensure that you can shop with confidence, knowing your data and other information are safe with us.

Still can't solve the problem?

Get In Touch

    Live Chat

    Get your issue sorted promptly by chatting with us.

    Safe & Secure Payment

    With our payment system, your peace of mind is our top priority.

    Fast Delivery

    With our streamlined logistics, your purchases will reach you promptly.

    New stocks and sales

    Our aim is to offer the best value for money without compromising on quality.

    Free Returns

    Not satisfied with your purchase? Return within 30 days at no extra cost for first item.